IT Management

IT MANAGEMENT 6ITManagementStudent’sNameInstitutionalAffiliations

Changing times in the modern days have seen the development andadoption of operation systems that are aimed at aiding in servicedelivery especially within such sectors as specialize in services. Inthe healthcare sector, there are various needs that characterizehealth care at a teaching hospital, an outpatient clinic specializingin radiology, as well as, with home based health care agencies.Significant differences would be cited on the IT organizational andfunctional needs of the individual settings as well as when thehealth care system is integrated. This report, therefore, evaluatesthe organizational and operational IT needs that a typical teachinghospital, outpatient radiology clinic, and home-based health careagency has individually and or while integrated. The report analyzeswhether various departments require own or integrated serveroperations, which particular departmental functions are best servedon site and which would be efficiently delivered consolidated.Besides, the report outlines specific concerns about risks andbenefits associated with individual IT operations or otherwise whileconsolidated.


There are three main functions of an IT system within the healthcaresystems, including integration of various departments and levels ofservice delivery, innovation for transformation of health care aswell as driving service excellence and value within institutionsoffering health care services (Oliveira et al, 2011). Advancedinformation systems within hospitals have been shown to be effectivein such ways as enhancing information integrity, reducing errors intranscription, reduced duplication of entries of information as wellas optimizing reports turnaround timeframes (Oliveira et al, 2011).There are however, specific advantages that could be cited inoperating departmental servers, which would include reduction in timewasted while locating particular information on departmental clients,few cases of duplication of the specific departmental information aswell as reduced risks in data loss. Besides, there are variousdepartments within a healthcare system like the Department of desktopservices, networking department, applications and programmingdepartment, help desk as well as interface development departments.

The nature of work performed within some departments may necessitateoperation of particular servers so as to customize on theseoperations. For instance, the departments of network operations,interface development and application programming are particular inenhancing the information technology system within the entire systemof health care delivery. Integration of the various departmentswithin a health system would require to be served separately due thenature of technical expertise involved. The same case would apply todepartments involved in developing IT programs and applicationscustomized for health care delivery system. However, the desktopservice departments, as well as the help desk, does not involvehigh-tech IT operations and as such would not necessarily be operatedseparately.

With a large organization, that combines the operations of a teachinghospital, an outpatient radiology health care system as well ashome-based care agencies, technicalities arise in the operations ofsuch various departments as would be required in each of thesesystems. Studies have shown that effectiveness and efficiency wouldbe realized if some of these departments would be combined in theevent of integration of the various systems of health care delivery(Krive, 2013). For instance, desktop operations and the help deskwould be effectively and efficiently combined to serve the merger ofthe three departments involved. On the contrary, departments onnetwork operations, application programming, as well as interfacedevelopment would better be operated onsite within every facility.

Among other benefits to be realized in operating common systems onhelp desk and desktop is that operations reduce time wastage inaccessing patients’ demographic, age and gender and care history.There is also high efficiency in system operations and administrativefunctions within the hospital. However, the integration of thesedepartments may hamper the operations and effectiveness of otheroperation systems designed to run parallel to a hospital such as RIS(radiology information system) and NIS (nursing information system)among others (Johns, 1997).

On the other hand, running other departments separately would ensurethe integrity of technical information is enhanced reduction oferrors by duplication as well as harnessing occupationalspecialization by technicians. Nevertheless, increased operationalcosts while running each entity for the different facilities would bepointed as being the main shortcoming of running various departmentswithin an integrated health care system (Johns, 1997).

From the report findings, there are various departments withinfacilities specializing in outpatient radiology home based healthcare agencies as well as teaching hospitals. An effective health careIT system would enhance integrity of information storage andretrieval reduce errors that are associated with data entry into thesystems, lower rates of information duplication as a vice in datamanagement as well as improving ease of data retrieval and sharingamong the various departments. The discussion supports integration ofsuch departments as desktop department and the department on helpdesk. However, the discussion discourages integration of otherdepartments like the departments of network operations, applicationprogramming, as well as interface development, which are moretechnical and particular to the operation of each entity. However, itis worth noting that either of the suggestions is associated withsome benefits and shortcomings. The differences in IT organizationaland functional needs of the three entities would thereforenecessitate integration of operation systems by help desk and desktopoperation departments while running as separate entities thedepartments of network operations, application programming as well asinterface development.


Johns, P. M. (1997). Integrating information systems and health care.Logistics Information Management, 10(4), 140-145.

Krive, J. (2013). Building effective workforce management practicesthrough shared governance and technology systems integration.Nursing Economics, 31(5), 231-6, 249.

Oliveira, S. V.,W.Borges, Arroyo, C. S., de Oliveira, M.,MattosBorges, &amp Ferreira, A. H. (2011). Use and development of healthinformation systems: the experience of an organizational unitresponsible for the technological services at a public hospital.Journal of information systems and technology management : JISTEM,8(1), 155-178.

Related Posts

© All Right Reserved